Privacy Policy

1. Introduction

This Privacy Policy explains how Cat Companies LTD ("we", "us", or "our") collects, uses, and shares your personal information when you visit our website, use our services, or otherwise interact with us.

We respect your privacy and are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

2. Data Controller

Cat Companies LTD is the data controller responsible for your personal data. We are registered in England and Wales under company number 15926165.

Registered Address:
Cat Companies LTD
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

Contact: [email protected]

3. Information We Collect

We may collect various types of information, including:

• Information you provide: Name, email address, phone number, and any other information you submit through our contact forms or when engaging our services.
• Technical data: IP address, browser type and version, device information, operating system, and timezone.
• Usage data: Pages visited, time spent on pages, navigation paths, and interaction patterns (only with your consent).
• Cookie data: Information collected through cookies and similar technologies (see Section 10 below).

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes (e.g., analytics and marketing cookies).
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: Where processing is necessary for our legitimate interests (e.g., improving our services, website security) and your interests and fundamental rights do not override those interests.
• Legal obligation: Where processing is necessary to comply with a legal obligation.

5. How We Use Your Information

We use your information for the following purposes:

• Providing, maintaining, and improving our services
• Responding to your enquiries and requests
• Sending you service-related communications
• With your consent, sending marketing communications
• Analysing website usage to improve user experience (with consent)
• Ensuring website security and preventing fraud
• Complying with legal obligations

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact form submissions: 3 years from last contact
• Client records: 7 years after the end of the business relationship (for legal and accounting purposes)
• Analytics data: 26 months (Google Analytics default)
• Cookie consent records: 1 year, then you will be asked again
• Marketing preferences: Until you withdraw consent

7. Information Sharing and Disclosure

We may share your information with:

• Service providers: Third parties who provide services on our behalf (see Section 10 for analytics providers)
• Professional advisors: Lawyers, accountants, and insurers where necessary
• Legal authorities: When required by law or to protect our rights
• Business transfers: In connection with any merger, sale, or acquisition

We do not sell your personal data to third parties.

8. International Data Transfers

Some of our third-party service providers are based outside the UK/EEA. When we transfer your data internationally, we ensure appropriate safeguards are in place:

• Transfers to countries with adequacy decisions from the UK government
• Standard Contractual Clauses approved by the ICO
• Certification schemes such as the EU-US Data Privacy Framework

9. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Cookies and Similar Technologies

Cookies are small text files placed on your device when you visit our website. We use cookies and similar technologies for various purposes. We do not place any cookies until you give us consent.

We store your cookie preferences in your browser's local storage (not as a cookie) so we can remember your choice.

10.1 Analytics Cookies (Require Consent)

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Data shared: Anonymised usage data including pages visited, time on site, device type, and approximate location (country/city level). IP addresses are anonymised before storage.

10.2 Marketing Cookies (Require Consent)

These cookies are used to track visitors across websites to display relevant advertisements.

Data shared: These services may collect browsing behaviour, device identifiers, and demographic information to build advertising profiles. Data may be transferred to the USA under appropriate safeguards.

10.3 Managing Your Cookie Preferences

You can change your cookie preferences at any time by clicking the "Cookies" link in our website footer. You can also control cookies through your browser settings, though this may affect website functionality.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• HTTPS encryption for all data in transit
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]
Post:
Data Protection
Cat Companies LTD
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom